Frequently Asked Questions
Planning Before You Order
- Q: How can your company assist us in acquiring new furniture in the most efficient manner possible?
- A: The YBF Team understands how to assist our clients in planning for a smooth and timely layout, purchase and installation of office furniture. We establish a complete timeline ranging from helping our clients assess their needs on the front end, through space planning and furniture, fabric, and finish selections, to purchase, delivery, and installation of product. A YBF Account Manager can explain how our process can make a somewhat involved project easier to accomplish in a timely manner.
- Q: Can you help us establish budgets for the new furniture we will be needing in the next 12 or 24 months?
- A: Yes, YBF Account Managers and their support teams can review your personnel, space and functional requirements with you and determine which furniture products will best fit your needs. Once this has been established, a budget and project timeline can be developed for client use.
- Q: There are so many office furnishings products to choose from. How will I know which ones are best for my company's particular needs?
- A: As one of the last truly independent office furniture dealerships in the Southern California, YBF Account Managers can offer you furniture solutions that are well-suited to your functional, aesthetic and budgetary needs. We assist our clients in selecting the best product that suits their needs, often from a variety of manufacturers.
- Q: How do I obtain pricing for products I see on your website that I am interested in?
- A: You can obtain pricing from YBF by clicking on the contact us line located at the bottom of each product page, or by contacting your YBF Account Manager for assistance. Once he/she determines the fabrics, finishes and other details needed, he/she can provide you with a pricing quotation.
Assistance During the Sale
- Q: Can you work with my Architect or Interior Designer to select furniture and lay it out in the CAD files they currently provide me?
- A: Yes, YBF Account Managers and the Project Managers and Technical Services personnel that support them can work with our client's Architect or Designer with the AutoCAD drawings they provide to achieve these goals.
- Q: Will your company work with us and our contractor, cabling and telephone vendors to ensure a smooth installation in our new or existing space?
- A: Of-course. Once your order is placed, YBF Project Managers and their support staff will provide you with written status updates outlining when all of the products you purchased will be received and installed. Our staff will attend construction meetings and coordinate the installation of the furniture with the cabling and telephone vendors to ensure that project timelines are kept on track.
- Q: What is the typical lead time for an office furniture order once I provide you with my purchase order?
- A: Furniture that is available on "Quickship" or "Express" programs is generally manufactured in ten to fifteen days and installed soon thereafter. There may be more limited fabrics and finishes to select under these programs however. Furniture that is available under standard lead time programs may take anywhere from four to eight weeks to obtain and more if custom or special requirements are needed, A YBF Account Manager can provide you with the most accurate details at the time of order.
Service Through Completion
- Q: Can the delivery and installation of my furniture occur after normal business hours (8:00 to 5:00 daily)?
- A: yes, we can accommodate our client's need for after-hours deliveries both during the week and on Saturday and Sunday, if necessary. Based on each client's specific needs, overtime charges may apply.
- Q: Does your company provide training for our personnel on the correct use and care of the office furniture you provide?
- A: Yes, your YBF Account Manager is happy to provide instruction on the proper use and care of your new office furnishings. They often bring along manufacturer's representatives to assist them in this educational process.
- Q: What happens if my construction or move-in date is delayed and I will not be able to receive my furniture on the dates originally planned?
- A: YBF Project Teams will work with you and your contractor to determine if product will require storage at YBF's warehouse during the project delay. YBF offers our clients 45 days free storage and competitive rates for longer periods thereafter.